Everything you need to know about getting your Lion Claus, and what happens if something isn't right.
Your order timeline
- 1 ยท Processing: 5โ7 business days. Your order is prepared and packed.
- 2 ยท Shipping: 4โ6 business days. Free U.S. shipping with tracking emailed the moment it ships.
- ๐ Holiday gifts: order by November 30 for delivery before Christmas.
Cancellations
Cancel within 24 hours of ordering for a full refund. After that, your order is already being prepared and can no longer be cancelled, but you can still return it after it arrives.
Returns
- You have 14 days from delivery to start a return.
- Items must be unused and in their original packaging.
- Email veylolifestyle@gmail.com for the return address before sending anything back. Return shipping is paid by you.
Damaged, defective or wrong item
Always on us. Email us within 14 days of delivery with your order number and a photo or short video, and we'll replace it or refund it free.
๐ก๏ธ Holiday Package Protection ยท $3
- Lost or stolen in transit: reshipped free.
- Wrong size or color: one free swap per item, shipping covered both ways.
Add it before checkout. It can't be added after the order is placed.
Pride Packs and bundles
Returning part of a Pride Pack? The refund for each returned item reflects the bundle discount applied to your order.
Refund timing
Approved refunds go back to your original payment method within 5โ10 business days.
Questions? veylolifestyle@gmail.com