Shipping protection
Summit Shield
Your gear travels a long way to get to you. Summit Shield adds extra cover to your whole order, so you can order with zero stress.
- 1Lost or stolen in transitReshipped free, including packages marked delivered but missing.
- 2Wrong sizeOne free size swap per item. We cover the shipping both ways.
- ✓Damaged, defective or wrong itemAlways on us, with or without Summit Shield.
Tip: you can also switch it on with the Summit Shield toggle in your cart. It has to be added before checkout and can't be added after the order is placed.
With vs. without Summit Shield
Here's exactly what's covered.
| With Summit Shield | Without | |
|---|---|---|
| Lost or stolen in transit | ✓ Reshipped free | We help you file a claim with the carrier, but can't replace the order |
| Wrong size | ✓ One free size swap per item, shipping covered both ways | Return within 14 days of delivery, return shipping paid by you |
| Damaged, defective or wrong item | ✓ Free replacement or full refund | ✓ Free replacement or full refund |
How long it takes
Every order is prepared individually, checked and carefully packed before it ships.
Order placed
Cancel within 24 hours for a full refund, issued right away.
Processing
Prepared and packed in 5–7 business days.
Shipping
Arrives 4–6 business days after it ships, with free U.S. tracking.
🛡️ Our shipping & returns promise
Free U.S. shipping on every order, no minimum.
Cancel within 24 hours of ordering for a full refund. After that, your order is already in our processing line and can't be cancelled, but you can still return it within 14 days of delivery.
Damaged, defective or wrong item? Always replaced or refunded free, on every order.
Read the full details on our Shipping & Returns page.
Questions
How do I make a claim?
Email veylolifestyle@gmail.com with your order number. For a lost or stolen package, let us know once tracking hasn't moved in 7 days or it shows delivered but never arrived, and we'll reship it free.
Is it $3 per item?
No. It's $3 for the whole order, no matter how many items are in it.
Can I add it after I order?
No. Summit Shield has to be in your cart before checkout. It can't be added after the order is placed.
What does the free size swap cover?
One size swap per item, and we cover the shipping both ways.