Refund policy

The short version

  • 📅 14 days to start a return, counted from the day your order arrives.
  • 🔧 Damaged, defective or wrong item? Always replaced or refunded free, on every order.
  • ⏪ Changed your mind? Cancel within 24 hours of ordering for a full refund. After delivery, return shipping is paid by you.
  • 🛡️ Add Holiday Package Protection ($3) for lost or stolen package cover and one free size or color swap.
  • ⏱️ Orders are processed in 5–7 business days, then arrive 4–6 business days after they ship.

Damaged, defective or wrong item

That's on us, on every order, with or without package protection.

  • Email veylolifestyle@gmail.com within 14 days of delivery with your order number and a photo or short video of the problem (for example, a torn seam, a broken chin strap, or the wrong color or size).
  • We'll send a free replacement or give you a full refund, your choice. You won't pay any shipping for this.

Changed your mind?

Cancel within 24 hours, get your money back right away. You can cancel any order within 24 hours of your order date for a full refund to your original payment method. Just email veylolifestyle@gmail.com with your order number.

After 24 hours, your order has already moved into our processing line, where it's prepared during the 5–7 business day processing window before it ships. It can no longer be cancelled, but you can still return it once it arrives: you have 14 days from delivery to start a return.

  • Items must be unused and in their original packaging.
  • Email veylolifestyle@gmail.com with your order number and we'll send you the return address. Packages sent back without asking us first can't be accepted.
  • Return shipping is paid by you. Use a tracked service.

🛡️ Holiday Package Protection · $3

  • Lost or stolen in transit: reshipped free.
  • Wrong size or color: one free swap per item. We cover the shipping both ways.

Add it before checkout. It can't be added after the order is placed.

Pride Packs and bundles

If you return part of a Pride Pack (2 or 3+ manes), the refund for each returned item reflects the bundle discount that was applied to your order.

Refunds

Once your return arrives and is checked, or once we approve a damaged, defective or wrong-item claim, your refund goes back to your original payment method within 5–10 business days.

Questions? veylolifestyle@gmail.com